A WordPress website getting hacked is a nightmare for every website owner. Every single hack, even a minor one, could cause a lot of damage to reputation, customer trust, website data, and SEO. A hosting provider might even suspend your account.
No matter how tight your WordPress security is, Your WordPress website will inevitably get hacked one day, as hackers have limitless methods to sabotage your website.
Each day there are new techniques to breach firewall and security plugins, especially exploiting plugins and themes vulnerabilities. The catastrophic file manager plugin case is an excellent example.
For visitors who already got hacked, I also had an experience of what you are facing now. This website was already a victim of hackers.
Please rest assured, as this post will provide you the best and affordable WordPress malware removal services that can help you clean your hacked WordPress site.
My WordPress Site Was Hacked
Everything was normal that day. My website does not show any irregularities until I got an alert from Wordfence, a WordPress plugin that I used to monitor WordPress security.
The security plugin points out that there were critical security issues on my website. When I opened the analysis, I found out that a hacker has inserted a malicious code in an image that I uploaded in the wp-content folder. He seemed to use it as a backdoor to access my site.
The code was obviously malicious. Fortunately, I detected it fast enough, so it did not cause a lot of damage. After careful observation, I deleted it immediately.
However, I knew that I still needed a WordPress security expert to manually check my website if it was clean or still infected with malware.
It was fortunate that I had also researched this kind of service beforehand, so I decided to subscribe to Astra Security. Within hours, the security experts team checked my WordPress site and confirmed it was clean so that I can rest assured.
Next, let’s see which WordPress malware removal service you should use.
Important Notice: This post contains affiliate links. I will receive a small commission from malware removal providers if you subscribe through my link. I promise I will use this income to provide better content for all users.
If you host your site with a managed WordPress hosting provider such as Kinsta and WP Engine, you may not need these services because their hosts have provided a malware removal service in the hosting plan.
1. Astra Security
Despite being a smaller company than other competitors, Astra Security is one of the best WordPress malware removal providers in the market. In fact, Astra could help clean any website from malware infection, not just WordPress.
Astra is unarguably the best option if you want timely response and a fast and emergency clean-up of your site.
You have to subscribe annually for Astra to access malware removal services. Astra has three plans for users to select. The Pro plan, which costs $228 a year, is more than sufficient for any WordPress website.
These are key features you got from the plan.
- Unlimited Malware Removal – Experts will assess and get rid of any malware from your WordPress site. There is no limit to these requests. You can request an assessment and cleanup whenever you want (12 hours response time.)
- Blacklist monitoring – Astra will monitor blacklist engines to see whether your site is on the list. If it is, Astra will remove the ban for you.
- Automatic Malware Scanner – Astra will scan your site daily for malware. You can also manually start a scan as well.
- Website firewall – Your website will be protected by a firewall that stops any attacks on your site, including Brute Force, SQL injection, XSS, and many more.
- File Upload Scanning – Astra will scan every file for malware. If there is any, Astra will block its access to your site.
- IP/Geoblocking – You can block any IP or country from accessing your site.
A 12-hr response time means you will get the first response in no more than 12 hours. (In fact, they responded much faster.)
This time will not include the time that the team will fix your website, which Astra guarantees that your website will be ready within 4 hours after you receive your first response.
If you subscribe to higher plans, the team will respond faster to your requests. You can also connect to them by using live chat and video calls. You also get a security audit. However, all of these are not necessary.
Astra installation is straightforward. I only need to install Astra lightweight plugin on my WordPress site. I will manage the Astra plugin from its external web dashboard, which is excellent because it will not slow down my website.
This plugin does not conflict with Wordfence. I can use both simultaneously. However, if you use other security plugins, You should ask Astra’s security team beforehand.
After installing, the Astra firewall will protect my site and conduct a daily sitewide scan for malware.
I can start a manual scan as well. If it finds malware, I can delete it immediately from the dashboard.
However, I need a security expert to double-check my website, so I request a manual malware cleanup.
I requested a website malware removal from the Astra team on Saturday. I never expected them to reply until Monday. However, two hours later, the agent replied and started assessing my website.
What I have to do is providing SSH access. After an hour, the Astra team sent a complete assessment to me that my website was then clean. They also included multiple security advice for me to implement.
Thus, my hacked site was back in three hours after sending the request, and this was on Sunday!
The significant advantage is this plan helps protect my website for a year. Thus, when I am suspicious of whether my site is compromised, I can request the team to check my site for malware manually.
Their response time depends on when I request. If I ask for a hack clean up when it is nighttime in India, the team will respond slower.
However, the first response has been fast. Eight hours was the longest response time that I experienced.
Many may ask why they need a security expert, as some security plugins (including Astra) can scan and remove malware independently.
The problem is these plugins may not be able to detect complex malware, which may stealthily hide in your WordPress core files, continue to corrupt your data, and create a malicious redirect.
Thus, it is excellent to have a human touch to clean your site.
From an overall view, Astra Security has been excellent. They are so fast in both response and malware removal process.
I can rest assured that I am in good hands. Moreover, their firewall is beneficial. I have never been hacked ever since.
Malcare is one of the best WordPress malware removal plugins available. The plugin offers a free malware scan along with other security-related services.
Identical to Astra, you will have to subscribe to the Malcare plugin to access the services. Each annual subscription costs $99. Malcare also provides a discount if you purchase needs a cleanup and protection for more than one website.
Below are what you get from a subscription.
- Unlimited automatic malware removal – Malcare will scan WordPress and clean all the malicious code automatically from your site.
- Daily WordPress malware scanner
- Website firewall
- Website hardening to strengthen anti-malware security
- Login Protection (protect your website from brute force attacks)
- WordPress management (staging, backups and many more)
The malware removal process on Malcare is straightforward. If the scanner found malware, you can delete it immediately from the dashboard.
However, if the hack is complicated, you might need an emergency cleanup service from Malcare experts, which will cost $249.
Besides regular features, you will get a guaranteed manual malware removal in 12 hours in this plan. If they could not remove malware on your site, you will get 300% of your money back.
The great thing about Malcare is its flexibility. You can choose either automatic or manual malware removal. Still, I recommend selecting the manual option to ensure no malicious code leftovers on your site.
As one of the leading security plugins for WordPress, Wordfence protects more than 3 million WordPress sites, including mine, from hackers and malware infections.
Wordfence is a WordPress malware removal plugin by itself, as you can delete any infected files after a malware scanner discovers them. This feature is free for all users.
This feature is useful but far from perfect, as it may not be able to detect complex malware but sometimes create false positives.
It also does not tell you how hackers broke into your site. Those vulnerabilities might still exist and open the door to hackers. You might get a malware issue again and again.
Wordfence offers a solution to this issue by providing a site cleanup service. Below is what you get from the plan.
- Malware Removal – Security analysts will remove any malicious code from your WordPress site.
- Security Report – Wordfence will provide a detailed report on how hackers access your website and further security-related investigations.
- Blacklist removal
- Post-service recommendations – Wordfence will give you lists of suggestions that you should implement to improve website security
- 1-year Wordfence premium (Excellent for preventing zero-day malware attacks)
This service costs $490 one-time, and there are extra fees if your website is larger than 10GB in size.
The pricing is undoubtedly expensive (twice of Malcare). However, if your sites are infected by very complex malware, this service is probably the only solution you have.
However, based on my experience, Wordfence’s support is slow. Their support is unreachable during weekends. When I asked for malware removal during the weekend, they responded to me on Monday after Astra successfully cleaned my hacked site.
Thus, if your site is hacked and needs immediate WordPress malware removal, Wordfence is not your best choice.
WebARX is a solid choice for those who want experts to clean their website and enhance WordPress security. WebARX also provides security services to other CMS, including Joomla, Magento, and many more.
WebARX offers a comprehensive plan of malware removal and a website security suite at $299 a year. Below are key features from the plan
- Guaranteed WordPress Malware Removal by security experts + 12-month guarantee
- Blacklist delisting
- Security hardening
- Virtual Patching
- Security Audit
- 12 Month WebARX License (High-quality web application firewall)
- Live Chat Support
At $299, you can chat with experts to discuss your issue and gain access to a firewall with many features. These are already worth the price.
Still, the WebARX WordPress security plugin is not simple to install. You will need to manually upload the plugin or provide login information to them so that experts could install the plugin for you.
If you want experts to clean malware infection on your hacked WordPress website but do not want to get into a long-term contract, SiteGuarding is probably the top solution.
SiteGuarding provides a standard malware removal service at 49.95 EUR or $60.75 (done within 24 Hours). If you need an emergency cleanup, the pricing will increase to 109.95 EUR or $134.
Unlike other competitors, their service is one-time. You will get only a 14-day guarantee that you can make sure that you would not be hacked again during this time.
However, you will have to pay extra for their security audit service if you want them to remove the backdoor and blacklist. This service could cost up to $240, but they will also perform a complete security audit on WordPress core files and accelerate your site speed.
At $60, SiteGuarding is one of the most inexpensive options for those who want their WordPress sites to be checked and cleaned by experts.
This service is suitable for many who own automatic WordPress malware removal plugins such as Malcare but still want an expert to double-check the cleanup to make sure that it is complete. You don’t have to pay extra for those you don’t need.
In contrast, since SiteGuarding does not provide a website firewall and other security features, other options are better choices if you don’t own any of those plugins.
Fixed is an alternative to SiteGuarding. The company specializes in WordPress technical support. Thus, you can rest assured the best experts in the field are helping you with this task.
If you need a one-time malware cleanup, Fixed experts can do this task for you in less than 2 hours. All you have to pay is £49 or $67, which is a bit more expensive than SiteGuarding.
Furthermore, Fixed can help you maintain and protect your WordPress sites, starting at £39 or $54 per month. The plan will provide daily malware scanning, backups, and website monitoring by a WordPress security expert.
If you want to change your hosting provider, you may migrate to Fixed for free, as the fully managed hosting service is included in this maintenance plan.
Fixed is probably the best one-time solution to a hacked website. The team can start cleanup immediately and finish the entire process in two hours, which is very fast compared to SiteGuarding. You will also get a report on how hackers insert malware into your site.
Though this service is inexpensive, the maintenance service is not. $54 per month is much more expensive than high-quality managed WordPress hosting such as Kinsta that offers free malware removal.
If you don’t need hosting, I think an automatic malware removal plugin such as Wordfence or Malcare can perform similar tasks at less than a fraction of a price.
In summary, I suggest you use Fixed’s one-time malware clean up service but avoid the maintenance one, as they are more affordable alternatives elsewhere.
Other WordPress Malware Removal Plugins/Services
These are other WordPress malware removal plugins that may be useful for some. However, they either don’t offer a cleanup by experts, or their services are not value for money.
Sucuri – Sucuri offers a full website security suite comprises malware scan, malware removal by experts, firewall, and CDN, starting at $199 per year.
However, recently, the quality of services seems to plunge, as seen from numerous negative comments on Trustpilot (2.7/5.0) and g2 (3.4/5.0.)
Still, Sucuri has a high-quality security plugin, which you should use to heighten web security for your sites for free.
SiteLock – A big name in website security, SiteLock offers a malware scan, malware removal, and web application firewall.
However, you will get only one cleanup by experts if you pay $299 a year. Suppose you want an unlimited cleanup; you have to pay a whopping $499 per year. In general, the service is too pricey.
Cerber Security & Anti-Spam – Cerber is a reliable and fast WordPress malware removal plugin, which removes malware automatically if detected. Unfortunately, they do not offer manual cleanups. Price starts at $29 per quarter.
Free Malware Scanner
Below are free malware scanners that you can use to scan your website for malware.
Wordfence – Wordfence offers an excellent free malware scanner. You will need to install the plugin to use it.
Sucuri – Sucuri offers a free web malware scanner to everyone. You don’t need to install their plugin at all since you will get results online.
Google Safe Browsing – Provided by Google, this service can automatically check whether your site is hacked.
Google Search Console – You can check in GSC whether there are any security issues on your site. If there is any, you should resolve it as soon as possible before your site falls into the blacklist.
Can I Remove Malware On My Own?
Unless you are a cybersecurity expert or experienced developer, you should not remove malware on your own.
Removing malware on your own is a daunting task. It is not easy to find and remove malicious code hidden in your WordPress files. You will break your site and cause more damage if you delete incorrect files.
Furthermore, suppose the removing process is not complete (for example, you forget to delete a backdoor). In that case, your WordPress site will be infected with malware repetitively, which will bring you frustration and even frequent disruption of your online business.
If you want to save money, you should use Wordfence (free) or Malcare ($99/year) for automatic malware removal. However, I still insist that if your site is infected, getting an expert’s help is optimal.